Help Center
How can we help you today?
You can track your order in real-time from the "My Profile" > "Orders" page. Our live tracking system shows you exactly where your rider is once your order is out for delivery.
If an item becomes unavailable after you've placed your order, our personal shoppers will either call you for a replacement or we will automatically refund the amount for that item to your original payment method.
Yes! For bulk or corporate orders, please contact our business support team at partners@dailygroc.com for special pricing and dedicated delivery schedules.
You earn 1 Point for every ₹10 spent on our platform. These points are automatically added to your wallet after a successful delivery and can be redeemed as a discount on your next order at the checkout page.
Share your unique referral link (found in your Profile) with friends. When they place their first order above ₹300, you get ₹50 in your Daily Groc wallet and they get a 10% discount on their first purchase!
Refunds are initiated immediately upon cancellation or item removal. For UPI and wallet payments, it usually reflects within 24-48 hours. For credit/debit cards, it may take 5-7 business days depending on your bank.
We take quality very seriously. If you receive a damaged or expired product, you can either return it to the rider immediately or raise a ticket within 24 hours through our app's support section for a full refund or replacement.
Still have questions?
Can't find the answer you're looking for? Our support team is available 24/7 to assist you with any queries.
