Refund & Cancellation Policy

1. Overview

At Daily Groc, customer satisfaction is our top priority. We understand that sometimes orders need to be cancelled or returned, and we strive to make this process as smooth as possible. This policy outlines the terms and conditions for order cancellation, returns, and refunds.

2. Order Cancellation

2.1 Cancellation by Customer

• Before Order Packing: You may cancel your order at any time before it is packed. A full refund will be initiated immediately.
• After Order Packing: Once your order has been packed or dispatched for delivery, cancellation may not be possible. Please contact our support team immediately for assistance.
• During Delivery: If the rider is already en route, the order cannot be cancelled. You may refuse the delivery at the door, but partial charges may apply.

2.2 Cancellation by Daily Groc

We may cancel your order in the following circumstances:

• The ordered product is out of stock or unavailable.
• Your delivery address is outside our serviceable area.
• There is a pricing error or technical issue with the order.
• We are unable to verify your payment or suspect fraudulent activity.
• Force majeure events prevent delivery (weather, curfew, natural disasters, etc.).

In all cases of cancellation by Daily Groc, a full refund will be processed.

2.3 Repeated Cancellations

We reserve the right to restrict or suspend accounts that exhibit a pattern of excessive cancellations, as this impacts our riders and operations.

3. Returns

3.1 Eligible Returns

You may return a product if:

• The product is damaged, broken, or leaking upon delivery.
• The product is expired or past its best-before date at the time of delivery.
• The product delivered is different from what was ordered (wrong item).
• The product has a quality issue (e.g., rotten vegetables, sour milk).

3.2 How to Return

• At the time of delivery: Inspect your items and hand back any unsatisfactory products directly to the delivery rider.
• After delivery: Report the issue within 24 hours of delivery via WhatsApp (+91 93953 46870), email (support@dailygroc.com), or through the app's support section. Please share a clear photo of the product as evidence.

3.3 Perishable Items

For perishable items (fresh vegetables, fruits, dairy, eggs, meat), returns must be reported within 2 hours of delivery due to the nature of these products.

4. Refund Processing

Partial Refunds: If only some items in your order are returned, a partial refund will be issued for those specific items.

Refund Confirmation: You will receive a notification via SMS/WhatsApp once the refund is processed.

5. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Products that have been opened, used, or consumed after delivery (unless defective).
• Change of mind or personal preference issues after delivery.
• Issues reported after the return window (24 hours for non-perishables, 2 hours for perishables).
• Delivery delays caused by incorrect address provided by the customer.
• Products that were accurately delivered as ordered.
• Promotional or free items included with an order.

6. Contact Us for Refund Assistance

If you need help with a cancellation, return, or refund, reach out to us:

Our support team will acknowledge your request within 24 hours and resolve it within 3–5 business days.